Legal information

Privacy Policy

Effective date: 3 August 2026
Last reviewed: 3 August 2026

This Privacy Policy explains how FAST RECOVERY collects, uses, stores and protects information submitted through fastrecovery.ae, including vehicle-recovery enquiries, contact forms, phone and WhatsApp actions, location-sharing requests and website analytics.

1. Who operates this website

FAST RECOVERY is the brand and website operator used for vehicle-recovery enquiries through fastrecovery.ae. The service area is Dubai, United Arab Emirates. This wording does not state that FAST RECOVERY is an incorporated or registered legal entity.

Questions may be raised by calling +971 50 453 9320.

2. Information collected

Information voluntarily supplied through the website or direct contact may include your name, phone number, optional email, preferred contact method, vehicle type or model, vehicle condition, requested service, pickup location, voluntarily shared coordinates, intended destination, message and consent confirmation. If an approved upload feature is enabled in the future, submitted vehicle images may also be collected.

Technical information may include an IP-derived security fingerprint used temporarily for rate limiting, browser and device information, referring page, submission time and cookie or analytics information where enabled and permitted.

3. How information is used

• Respond to enquiries and confirm vehicle, location and access details.
• Arrange roadside assistance or recovery.
• Prevent spam, duplicate submissions and abuse.
• Maintain website security and improve performance.
• Measure website use and conversions where consent exists.
• Handle service records, disputes and applicable legal obligations.

4. Location information

Browser location is requested only when you choose to share it. It helps identify the pickup position and access and may be included in the operational enquiry email. Location coordinates are not sent to advertising analytics. You may deny browser permission and provide a written location or map link instead.

5. Contact-form delivery

When a delivery provider is configured, successful form submissions are delivered to the FAST RECOVERY operational mailbox. If approved uploads are enabled in the future, files will be attached only after file type, size and count checks. The current form directs customers to share photographs through the verified WhatsApp conversation.

6. Legal basis and consent

FAST RECOVERY processes information provided by users to respond to requested services, take steps connected with a requested service, protect the website and comply with applicable legal requirements. Where consent is required, including for optional analytics or advertising cookies, the website requests that consent before enabling the relevant technology.

See the official overview of UAE data-protection laws. This policy does not make a legal determination about every processing basis.

7. Sharing information

Information may be shared when reasonably necessary with recovery operators fulfilling the request, email, hosting and infrastructure providers, consented analytics or advertising providers, professional advisers, a customer-selected receiving workshop, or police, courts and authorities where legally required. FAST RECOVERY does not sell personal information as an ordinary business practice.

8. International service providers

Hosting, email or analytics providers may process information outside the UAE. Reasonable safeguards should be used where applicable; the exact provider terms and transfer arrangements require legal review.

9. Data retention

Information is retained only for as long as reasonably necessary to respond to the enquiry, arrange or document the requested service, prevent abuse, resolve disputes and meet legal or accounting obligations. Retention periods may differ according to the nature of the information and the service.

10. Security

Measures include server-side validation, access controls, environment-variable protection, restricted operational access, upload limits, spam prevention and HTTPS transmission. No online system can be guaranteed to be completely secure.

11. Cookies and analytics

Necessary preference storage supports website operation. Optional Google Analytics and Google Ads technologies are blocked until the relevant consent is granted. See the Cookie Policy.

12. User choices and rights

You may contact FAST RECOVERY to request access, correction, deletion where applicable, restriction or objection where applicable, withdrawal of consent, or information about processing. Identity may need to be verified before a request is acted upon.

13. Children

The website is intended for people arranging vehicle services and is not designed to knowingly collect information from children.

14. External links

External websites and communication platforms have their own privacy practices.

15. Policy updates

Material changes will be reflected by an updated review date.

16. Contact

Questions may be raised by calling +971 50 453 9320.